CSR - Customer Service Representative

Job Summary

We are looking to hire a suitable candidate responsible for revenue growth by selling frames, lenses and accessories at the gallery in line with SEC pricing policy. Providing product information to customers and assisting customers to make a choice on frames and lenses in line with the Doctor’s prescription.

Job Description

Responsibilities:

• Sales of frames, lenses, and accessories to customers.
• Deep product knowledge of frames, lenses, and accessories.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Discuss customer’s needs, occupations, and hobbies to determine the best frames to suit lifestyle.
• Verify prescription glasses and notify patients when eyewear is ready for pick up.
• Maintain inventory of eyewear, accessories, and supplies, along with the rationale for the ordering and selling of selected eyewear products
• Enter eyeglasses, lenses, contact lens,es and accessories ordered in the sales book.
• Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
• Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
• Work with patients to provide patient education and how to use their new eyewear.
• Work with Optometrist to ensure customer prescriptions are fulfilled if the prescription is not available.
• Assist in the establishment and/or revision of guidelines, policies, and warranties regarding the frames/ lens dispensary.
• Perform other duties as assigned.

Requirements:

• Minimum academic qualification of BSc degree in any discipline
• 2 years of working experience
• Good communication skills

Location: Chevron Drive, Lekki.

Pay: ₦90,000.00 - ₦120,000.00 per month

Work Location: In person