CSR - Customer Service Representative

Mega Furniture is seeking a Customer Service Rep to provide timely, accurate support in a fast-paced, deadline-driven office environment. The position involves dealing with customers, managers, and sales staff. The individual will handle a wide range of tasks.

The ideal candidate can work independently, stay well organized, and remain flexible. They must be able to interact with staff at all levels, sometimes under pressure, while remaining proactive and highly professional.

Responsibilities

• Interact with customers, answer phones promptly and schedule appointments
• Perform clerical duties such as faxing, copying, mail distribution and filing
• Create and modify documents using Microsoft Office
• Other related duties assigned
• Handling customer concerns

Qualifications

• Customer service and Service industry experience preferred
• Excellent verbal communication and written skills
• Good judgment and decision-making ability
• Strong attention to detail
• Excellent organizational and multitasking skills
• Maintain a positive service attitude
• Proficient computer skills
• Ability to handle confidential information with discretion

This is a full-time position from 8:00 am-5:00 pm Monday through Saturday. We offer health insurance as well.

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

• One location/other

Benefits:

• Health insurance

Typical start time:

• 8 AM

Typical end time:

• 5 PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

This Job Is:

• A job for which military-experienced candidates are encouraged to apply
• Open to applicants without a college diploma.

Schedule:

• Monday to Sunday
• 8-hour shift
• Two days off during the week

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Professional development assistance
• Referral program

Experience:

• Customer service: 3 years (Required)
• Microsoft Excel: 3 years (Required)

Work Location: In person