CSR – Customer Service Representative | GENERAL SANTOS SITE!!

As a Customer Service Representative (CSR), you will serve as the primary point of contact for customers through inbound and outbound voice calls. You will assist customers with product and service inquiries, account-related concerns, billing questions, order processing, and issue resolution while maintaining professionalism and empathy in every interaction. You will accurately document customer interactions, follow company policies and procedures, and work toward achieving quality, productivity, and customer satisfaction goals.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
• Respond to customer inquiries regarding products, services, billing, accounts, and general concerns.
• Resolve customer issues by identifying appropriate solutions or escalating complex cases when necessary.
• Accurately document all customer interactions in the company's CRM or support system.
• Maintain a high level of customer satisfaction by providing timely and effective resolutions.
• Meet or exceed key performance indicators (KPIs), including quality, productivity, attendance, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance standards during every customer interaction.
• Stay updated on products, services, and company processes through ongoing training.
• Collaborate with team members and other departments to ensure seamless customer support.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• College graduates and college undergraduates are welcome to apply.
• Previous customer service or BPO experience is an advantage but not required.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and active listening skills.
• Basic computer navigation and typing skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Willing to work onsite in General Santos.
• Willing to work on shifting schedules, weekends, and holidays if required.

How to Apply

Send your updated resume to ••••@gmail.com

Subject Line: CSR– Customer Service Representative - General Santos City