CSR E-Comm

Department: E-Commerce
Location: Lahore
Reports To: E-Commerce Manager / Department Head

Job Summary

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our E-Commerce team. The candidate will be responsible for handling customer queries, orders, complaints, and providing a smooth and professional customer experience across our online sales channels.

Responsibilities:

• Handle customer queries via calls, WhatsApp, social media & email.
• Process and follow up on online orders, cancellations, returns & exchanges.
• Resolve customer complaints professionally.
• Coordinate with warehouse and delivery teams for timely order fulfillment.
• Provide accurate product, pricing and delivery information.
• Maintain customer records and follow up on pending orders.
• Ensure a smooth and positive customer experience.

Requirements:

• Bachelor’s degree preferred.
• 1–2 years of Customer Service/E-Commerce experience preferred.
• Good communication and problem-solving skills.
• Proficient in English, Urdu & basic MS Office.

Job Type: Full-time

Work Location: In person