CSR E-commerce Account - No Experience Req

Customer Service Representative - E-Commerce Account

Cebu City | Onsite | Full-Time | Earn up to ₱26,000/month

What We Offer:

• Up to ₱26,000 monthly salary
• Performance incentives and bonuses
• HMO coverage from Day 1
• Night Differential Pay
• Paid training and upskilling opportunities

Job Description

We are hiring Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Qualifications

• High school / Senior High School (College preferred)
• No experience required
• Good English communication skills
• Basic computer skills
• Customer-focused and detail-oriented
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules

Pay: Php13,763.83 - Php25,842.07 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person