CSR - E-Commerce Account | With or Without Experience - Dayshift/Nightshift

E-Commerce Account Representatives

Job Type: Full-time
Industry: BPO / Customer Service
Work Location: On-site

Job Summary

We are currently hiring E-Commerce Account Representatives.
As an E-Commerce Account Representative, you will assist customers with online orders, product inquiries, payments, deliveries, returns, and other shopping-related concerns. You will provide efficient solutions while ensuring a positive customer experience.

Competitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Key Responsibilities

• Offer precise details regarding products, services, order progress, shipping, returns, and refunds.
• Keep track of orders and proactively update customers on any delays or concerns.
• Stay informed about platform updates, new features, and best practices to deliver knowledgeable support.
• Monitor and analyze customer inquiries, feedback, and complaints to identify patterns and areas for enhancement.

Qualifications

• At least High School or Senior High School graduate.
• Previous BPO, banking, financial services, or customer service experience is an advantage but not required.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer and typing skills.
• Ability to handle confidential information responsibly.
• Comfortable working in a fast-paced environment.
• Willing to work on-site and on shifting schedules, including weekends and holidays when required.

Ready to build your career in the banking and BPO industry? Apply now and become part of our growing customer service team!

Pay: From Php27,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person