CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values

SKILLS and ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist

Experience

Preferred

• Minimum of 4 years in a sales/customer service role, preferably in the manufacturing industry.

Education

Required

• High School or better

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.