CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.

SKILLS and ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist

Experience

Preferred

• Minimum of 1 year in a sales/customer service role, preferably in the manufacturing industry.

Education

Required

• High School or better

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.