CSR (Inside Sales)

Customer Service Representative (Inside Sales) | B&D Industrial

B&D Industrial has been providing Career Opportunities across the southeast for over 70 years. Our B&D divisions: MRO + Automation and Gearing + Reliability, provide service to a broad industry base across the US and features over 30 locations, 300 employees and offer progressive career opportunities. B&D Industrial offers employment opportunities in a wide range of vocations, from engineers and field service technicians to outside salespeople and customer support roles.

The company’s core values are very clear in “GO BIG” with B&D.

• The “Golden Rule” treat all other as you want to be treated

• Own it – the buck stops with you when you get involved

• Be the best we can be

• Be Innovative

• Go above and beyond for your customers

About the role

Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need. This position reports to the Customer Service Manager.

Responsibilities

• Direct contact with customers, by phone or at sales counter
• Taking orders from customers and keying orders accurately in the computer system
• Checking inventory along with other general office clerical functions.
• Directly assisting the account managers
• Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions.
• Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.

Candidate requirements

• HS Diploma/GED request
• Must have 2 to 4 years parts sales experience and computer skills
• Successful candidates must submit to post offer pre-employment physical examination, drug screen, and have an acceptable 3-year Motor Vehicle Report as may be required by current company policy.

The employee is frequently required to:

• stand; walk; stoop, kneel, crouch or crawl and be able to sit and climb or balance

• handle or feel, reach with both hands and arms; and talk or hear.

• regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds

• use of various measuring tools, basic math skills and basic computer skills.

• have excellent verbal and written communication skills are required.

• drive various vehicles including trucks and forklifts.

Work involves:

• moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

• Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions to include the use of PPE.

• For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.

Benefits

• Medical, dental, and vision coverage
• 401k with match
• ESOP (Employee Stock Ownership Plan)
• Company paid short-term and long-term disability
• Employee assistance program
• Life & ADD
• Paid time off and holidays
• And more…

Contact us to apply

We are a family organization that cares about our employees. If you are interested in joining our team, please complete an application on our website www.bdindustrial.com/careers/