CSR-No Final Interview/No Mock Call Process-Phone Interview - 30k Package

About the role

We are seeking a Customer Service Representative to join the dynamic team at CAREPLUS INTERNATIONAL SERVICES INC. in a full-time capacity, based in Taytay Rizal. As a Customer Service Representative, you will be the voice of our company, providing exceptional support to our customers through phone-based interactions. This role is pivotal in ensuring customer satisfaction, resolving inquiries efficiently, and maintaining the high standards of service that define our organisation. You will be responsible for handling inbound and outbound calls, addressing customer concerns, and delivering solutions in a professional and empathetic manner.

Key responsibilities

• Answer incoming customer calls and provide prompt, accurate and courteous assistance
• Address customer inquiries, complaints and requests with professionalism and efficiency
• Document customer interactions and maintain detailed records in the company system
• Provide product and service information to customers in a clear and compelling manner
• Resolve customer issues on the first contact whenever possible, or escalate appropriately when necessary
• Follow company protocols and procedures to ensure consistency and quality in all customer interactions
• Maintain a positive and professional demeanour throughout all communications
• Meet or exceed performance targets including call handling time and customer satisfaction metrics
• Collaborate with team members and other departments to ensure seamless customer service delivery

What we're looking for

• Strong communication skills with the ability to listen actively and respond effectively to customer needs
• Professional telephone manner and ability to build rapport with customers
• Patient and empathetic approach to handling difficult or upset customers
• Excellent organisational skills and attention to detail
• Ability to work in a fast-paced call centre environment and manage multiple tasks
• Proficiency with computer systems and familiarity with customer relationship management (CRM) software is beneficial
• Flexibility to adapt to changing priorities and procedures
• Reliable attendance and commitment to maintaining consistent performance standards
• High school diploma or equivalent; further education or customer service experience is preferred
• Prior call centre or customer service experience is advantageous but not mandatory

What we offer

• Competitive salary package of 30,000 per month
• Full-time permanent employment with job security
• Comprehensive induction and on-the-job training programme to set you up for success
• Opportunities for career development and advancement within the company
• Performance-based incentives and recognition programmes
• A supportive and collaborative team environment
• Access to employee benefits and support services
• Flexible scheduling options where possible to maintain work-life balance

About us

CAREPLUS INTERNATIONAL SERVICES INC. is a customer-focused organisation dedicated to delivering exceptional service to our clients. We pride ourselves on our commitment to excellence, integrity and customer satisfaction. Our team is composed of dedicated professionals who are passionate about providing outstanding support and building lasting relationships with our customers. We believe in creating a workplace where employees are valued, supported and given the opportunity to grow and succeed. Our mission is to exceed customer expectations through innovative solutions and dedicated service, and we look for team members who share this commitment to excellence.

Apply now

If you are a motivated individual with a passion for customer service and are ready to make a positive impact, we would like to hear from you. Please submit your application to join the CAREPLUS INTERNATIONAL SERVICES INC. team today.