CSR (NON-VOICE)

Location: BGC

Job Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner.
• Assist customers with account information, transactions, technical issues, and general concerns.
• Record and update customer interactions and feedback in the system accurately.
• Escalate complex issues to the appropriate departments when necessary.
• Follow company policies and standard operating procedures in resolving customer issues.
• Identify recurring issues and suggest process improvements to enhance customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet performance targets, including response time, resolution rate, and customer satisfaction scores.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• High school diploma required as minimum education qualification.
• At least 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Proficient in using customer service software, CRM systems, and Microsoft Office tools.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Willing to work on shifting schedules and public holidays.