CSR - Non Voice (Email Support)

CSR - Non Voice | Email Support for Retail Account

Earn up to PHP 23,000/month for this position
19/F Robinson Summit Center, Ayala Ave., Makati, PH

About the Role

We are looking for a detail-oriented and highly organized Customer Service Representative - Non Voice to support our retail account. You will be responsible for resolving process-related issues, maintaining accurate records and coordinating with internal teams to ensure seamless order processing and customer support.

Key Responsibilities

• Support back-office operations by ensuring the efficient processing of orders and operational workflows across multiple business systems.

• Review and resolve process-related issues within platforms such as Shopify, ERP systems, Warehouse Management Systems (J&J and Radial), Freshdesk and Google Sheets.

• Monitor and update order statuses, validate customer and order information and maintain accurate case documentation.

• Track operational activities and ensure records are complete, accurate and properly maintained.

• Ensure compliance with company policies, operational procedures, data privacy standards and regulatory requirements.

• Contribute to team goals through effective collaboration, accountability and continuous improvement initiatives.

Qualifications

• Previous experience in customer service, back-office operations, order management or administrative support is preferred.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Experience working with business systems such as Shopify, ERP platforms, Warehouse Management Systems, Freshdesk or similar tools is an advantage.
• Proficient in Google Workspace (especially Google Sheets) or Microsoft Office applications.
• Strong written communication skills with the ability to document and manage cases accurately.
• Ability to multitask, prioritize workload and meet deadlines in a fast-paced environment.