CSR- PK

ibex, on behalf of its  Global client

, is seeking a  Customer Service Representative

 for a  night-shift role

. This is a  client-facing position

 responsible for delivering a  premium customer experience

 through inbound call management. Shift timings are  700 PM - 400 AM

 or  800 PM - 500 AM

, with  rotational days off.

• Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.

• Resolve customer inquiries and issues promptly while maintaining excellent service standards.

• Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.

• Build positive relationships by understanding customer needs and offering appropriate solutions.

• Maintain composure and professionalism while handling complex or sensitive customer interactions.

• Uphold the client’s brand reputation by consistently delivering exceptional service.

• Adapt smoothly to night-shift schedules and contribute effectively while following   scheduled days off .

• Exceptional English communication skills , both written and verbal.

• 1-2 years of experience

    in customer support or client service.

• Strong client service orientation with the ability to deliver high-touch, professional customer experiences.

• Comfortable working   night shifts

    ( 700 PM - 400 AM

    or   800 PM - 500 AM ) with   scheduled days off .

• Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.

• Self-motivated and committed to delivering excellent client satisfaction.