CSR Professional

• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.

• Enter and update customer orders in the SAP system via phone and email requests, ensuring

timely and accurate data entry through necessary communication.

• Monitor order shipments using ADSI software and carrier websites.

• Manage document requests including invoices, credits, debits, packing slips, order

confirmations, and proof of delivery.

• Provide customers and sales representatives with an update on orders, quotes, returns, product

audits, credit, and invoice rebill statuses.

• Inform customers and sales representatives about the progress of open items such as quote and

order processing, product audits, and line routes.

• Supply customers and sales representatives with essential account balance details regarding

invoices awaiting payment.

• Handle credit and debit memo requests per departmental policies.

• Assist in resolving transactional discrepancies and addressing customer complaints to achieve

resolution.

• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and

research to furnish proof of delivery upon request.

• Respond to typical product inquiries as the initial point of contact. May be tasked with handling

customer credit card payments.

• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting,

engaging with sales representatives, customers and various internal departments.

• Attend and actively participate in departmental training sessions and communication meetings.

• Promptly brings concerns and intricate issues to the attention of the leadership team.

• Sustain consistent performance levels in adherence to established KPIs concerning phone and

system usage, while also upholding the quality of work to acceptable standards.

• Make required updates in SAP or the CRM Portal as per the process and its guidelines.

  Requirements

SAP, CSR, Supply chain,Order management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.