CSR - Sales

• The sales associate, who serves as the company's face to the public, is in charge of responding to all inquiries from customers regarding the goods and services the business provides.

• A sales associate is expected to keep up-to-date on the company's policies, services, and products. And also alerts the management of potential security issues.

• This position's handling of complaints is essential. Empathy and tact are needed to convert a dissatisfied customer into a happy one while upholding company policies.

• Maintaining the appearance of the sales floor, goods, signage, and displays is another important duty. Provides appropriate recommendations according to customer needs and preferences.

Roles and Responsibilities

• Engaging customers
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Handling complaints
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices, and availability.

Qualifications

• can work onsite, in a graveyard shift and as a full-time
• comfortable in doing outbound calls
• basic knowledge of sending emails