CSR - Seasonal account - (BGC)

At Lean Solutions Group (LSG), we aren't just adapting to the future of work—we’re building it. As an AI-driven, tech-powered powerhouse, we connect 10,000+ top-tier professionals across five countries with over 600 global industry leaders.

We put our people first. When you join LSG, you enter a dynamic, multicultural environment where your talent is recognized, your growth is fast-tracked, and your daily work drives real impact. Ready to earn while expanding your skill set? Your next big seasonal move starts here!

The Opportunity: Customer Service Representative (Seasonal Account)

Are you quick on your feet, highly organized, and a master of digital communication? We’re seeking tech-savvy Customer Service Representatives to join our fast-paced seasonal campaign.

In this role, you will be the direct voice of our brand across chat, text, and email—resolving inquiries, solving logistics puzzles, and ensuring top-tier service during our peak season.

🎁 Special Seasonal Incentive: Earn a competitive payout plus a Completion Bonus upon successful finish of the seasonal contract!

What You’ll Do (Key Responsibilities)

• Master Digital Customer Service: Serve as the primary point of contact for customer inquiries, delivery updates, and order resolutions via live chat and SMS.
• Streamline Email Follow-Ups: Draft clear, helpful follow-ups for customer cases requiring detailed documentation or secondary tracking.
• Thrive in High-Tech Workflows: Seamlessly manage up to 3 concurrent live interactions (e.g., 2 chats + 1 text) with speed, accuracy, and customer empathy.
• Hit Peak Service SLAs: Maintain rapid response times (answering 80%+ of chats within 3 minutes) while maintaining a high quality standard (90%+ QA score).
• Collaborate for Quick Resolutions: Partner smoothly with escalation specialists (AST) for complex issues requiring specialized handling.

What We’re Looking For

Minimum Qualifications:

• Education: At least a High School Graduate (College undergraduate level or College Graduates are highly preferred).
• Communication: Exceptional written English skills—sharp grammar, clear tone, and strong attention to detail.
• Tech Aptitude: Comfortable navigating multiple digital platforms, chat tools, and ticketing software simultaneously.

Bonus Points If You Have:

• Customer Service / BPO Experience: Prior experience in customer support, chat, or e-commerce accounts (fresh talent with the right drive is welcome!).
• Multi-Tasking Mastery: Ability to stay organized, composed, and efficient in a fast-paced environment.
• Customer-First Mindset: A proactive, friendly attitude focused on solving customer problems fast.

Why Join LSG for the Season?

• Competitive Payout + Completion Bonus: Get rewarded for your dedication through the end of the campaign.
• Fast-Track BPO Experience: Gain high-demand skills working with cutting-edge AI and digital chat tools.
• Supportive Team Culture: Work alongside a diverse, collaborative global team that values your work.