CSR Supervisor

该职位来源于猎聘 Responsibilities

• Order & Supply Chain Management 1)Proficient in ERP systems for PO processing, order tracking, and delivery management； 2)Ability to manage EDI signals, forecast demand, EDI waterfall； 3)Experience handling SAPO adjustments, price corrections, and order discrepancies； 4)Skilled in managing spot buys, expediting materials, and resolving supply shortfalls.
• Customer Communication 1)Strong written and verbal communication in English； 2)Ability to manage OEM customers (Tesla, Ford, GM, etc.) daily — from EDI confirmation to delivery disputes； 3)Professional escalation handling — knowing when to push back and when to escalate internally； 4)Experience leading customer meetings, providing shipping updates, and managing expectations under pressure.
• Cross-Functional Coordination 1)Effective collaboration with PMC, production, quality, logistics, and procurement teams； 2)Ability to align internal team on production plan changes, DCR approvals, and deviation submissions； 3)Facilitating fast decision-making during line-down or shortage scenarios.
• Data & Analytical Skills 1)Ability to build and maintain trackers, dashboards, and daily production reports (Excel proficiency essential)； 2)Comfortable analyzing input/output data, yield rates, and inventory levels across multiple product lines； 3)Experience with material CTB analysis, and shipment forecasting.
• Process & Compliance Knowledge 1)Familiarity with IATF 16949 quality management framework； 2)Understanding of BOM / TQP / DCR approval workflows； 3)Knowledge of NCNR terms, safety stock negotiations, and supplier contract management (GSM)； 4)Awareness of EOL transition management and multi-site supply planning.
• A Leadership & Team Management 1)Ability to coach and develop CSR team members on process adherence and communication standards； 2)Clear priority-setting in high-pressure, multi-task environments； 3)Holding cross-functional teams accountable without direct authority. Requirements: 1)5–10 years of customer service experience and relevant supervisory experience； 2)Proficient in ERP and Excel, with strong data analysis skills； 3)Cheerful and outgoing personality, proactive, resilient, good communication skills, and proficient in spoken and written English； 4)Experience with GM/Ford is preferred； 5)Willing to accept short-term overseas business trips.