CSR SUPERVISOR

Qualifications:

• Bachelor's degree
• Must have proven experience in inbound and outbound customer service operations
• Must have experience handling manual processes and documentation
• At least 4 years of supervisory experience in customer service or call center operations
• Strong leadership, communication, and decision-making skills
• Proficient in MS Office and CRM systems
• Willing to work onsite and flexible schedules
• Team leadership and people management
• Customer escalation handling
• Process management and documentation
• Problem-solving and analytical skills
• Time management and multitasking
• Must have handled local accounts