CSR Team Leader

Location: 11F BA Lepanto Building 8747 Paseo de Roxas Street, Makati City

**Job Summary:**The Customer Care & Experience Specialist’s responsibility is to provide an outstanding experience for our Pluxee PH clients, merchants, and consumers. As a frontliner, he/she is an ambassador of the Pluxee PH Brand and is key to ensuring that we are able to meet or moreover, exceed our customers’ expectations on our benefits and rewards solutions.

Responsibilities:

• Service our customers through careful understanding of their queries, utilization of resources, and effective problem-solving skills
• Manage customer enquiries (calls, emails, etc.) and ensure that they are resolved in an efficient manner while keeping the customer informed as needed.
• Work with other departments in providing a closed-feedback loop on identified issues from his/her cases, making sure that tactical and strategic solutions are in place.
• Develop action plan with the Customer Care & Experience Team Leader for escalated issues.
• Gather accurate customer data which will be helpful in making informed decisions on processes and policies for customer experience improvement.
• Support task as assigned by the Customer Care and Experience Manager
  Qualifications:
  · Minimum one-year experience in a customer service environment

· Experience in communicating with different cultures and/or countries.