CSR - Technical Support Representative

Responsibilities:

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Pay: Up to Php28,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training

Work Location: In person