CSR - Telco Account | CDO Site

• Handle inbound customer calls related to telecommunications products and services.
• Assist customers with billing concerns, account inquiries, technical issues, and service requests.
• Provide accurate information while delivering excellent customer service.
• Resolve customer concerns efficiently or escalate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet company performance metrics, including quality, productivity, and customer satisfaction standards.
• Adhere to company policies, procedures, and data privacy guidelines.

Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• No call center experience required.
• Must possess at least B2-level English communication skills.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, including weekends and holidays, if required.

How to Apply

Send your updated resume to [email protected]

Subject Line: CSR - Telco Account | CDO Site