CSR (Travel Account) Virtual Application Only | Final Interview Agad

About the role

We are seeking a dedicated Customer Service Representative (Travel Account) to join YWA Human Resource Corporation. This is a full-time position based in Lahug, Cebu City, Cebu. In this role, you will be the primary point of contact for our travel account clients, providing exceptional customer service and support across all aspects of their inquiries and requirements. You will play a crucial role in maintaining client satisfaction, building lasting relationships, and ensuring that our clients receive prompt, professional and knowledgeable assistance with their travel-related needs.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing travel account inquiries and concerns
• Provide accurate information regarding travel services, bookings, cancellations, amendments and other travel-related queries
• Process travel-related transactions and requests efficiently whilst maintaining accuracy and attention to detail
• Resolve customer complaints and issues promptly, escalating complex matters to senior staff when necessary
• Maintain comprehensive records of all customer interactions, transactions and outcomes in the company system
• Follow company policies, procedures and quality standards consistently
• Collaborate with team members and other departments to ensure seamless customer service delivery
• Meet performance targets including call handling time, first-call resolution and customer satisfaction metrics
• Stay updated on travel industry trends, company products and services to provide informed assistance

What we're looking for

• Excellent communication skills with the ability to articulate information clearly and professionally
• Strong customer service orientation with a genuine commitment to client satisfaction
• Ability to multitask effectively and prioritise tasks in a fast-paced call centre environment
• Patience and empathy when handling challenging customer situations
• Good listening skills and the ability to understand customer needs accurately
• Proficiency with computer systems and call centre software
• Knowledge of travel industry terminology and booking systems is preferred
• Ability to work as part of a team and maintain professional relationships with colleagues
• Flexibility and willingness to adapt to changing business needs
• High school diploma or equivalent; additional customer service or travel industry experience is advantageous

What we offer

YWA Human Resource Corporation is committed to providing our employees with a supportive work environment. We offer competitive remuneration, opportunities for professional development and career progression within our organisation. We value our team members and foster a culture of collaboration and mutual respect. As a full-time employee, you will have access to company benefits and support programmes designed to enhance your wellbeing and career satisfaction.

About us

YWA Human Resource Corporation is a professional human resources and recruitment services company dedicated to connecting talented individuals with meaningful career opportunities. We specialise in providing staffing solutions across various industries, including customer service and travel sectors. Our commitment is to support both our clients and employees in achieving their professional goals whilst maintaining the highest standards of service excellence and integrity.

Apply now

If you are a motivated and customer-focused professional with a passion for delivering excellent service, we would like to hear from you. Please submit your application through our virtual application process. Shortlisted candidates will proceed to final interviews promptly.