CSR– Virtual Process | September Hiring Class | Open for All

About us

Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions across multiple industries. We specialise in creating dynamic, inclusive work environments where our team members can thrive and grow. With a commitment to excellence and innovation, we partner with global clients to provide outstanding support and operational efficiency. Our culture celebrates diversity, encourages professional development, and maintains a strong focus on employee wellbeing and career advancement.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our Virtual Process team at Stark BPO Services in Pampang, Angeles City, Pampanga. This is a full-time position offering an exciting opportunity to deliver exceptional customer support in a dynamic, remote-enabled environment. As a CSR – Virtual Process, you will be a key point of contact for our clients' customers, providing prompt, professional, and empathetic support across multiple channels. This role is perfect for individuals looking to launch or advance their career in customer service and is open to candidates of all experience levels as part of our September Hiring Class.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone, email, chat, or other communication channels with professionalism and courtesy
• Provide accurate information about products and services, addressing customer questions and resolving concerns in a timely manner
• Process customer requests, transactions, and account updates whilst maintaining detailed and accurate records
• Follow company procedures, scripts, and quality standards to ensure consistent service delivery
• Identify and escalate complex issues to appropriate departments or senior staff when necessary
• Maintain a positive and patient demeanour, even when handling difficult or frustrated customers
• Meet performance targets including call handling time, customer satisfaction scores, and productivity metrics
• Participate in training and coaching sessions to develop skills and stay updated on products, services, and processes
• Collaborate with team members and supervisors to contribute to a supportive work environment