CSR (Wave 1 Insurance Acc) w/ 35k SOB - Virtual Process Only

About the role

YWA Human Resource Corporation is seeking a Customer Service Representative (CSR) to join our Wave 1 Insurance Account team. This is a full-time position based in Quezon City, Metro Manila, Philippines, operating through a virtual process. As a CSR, you will be the frontline of our customer service operations, handling inbound and outbound communications for insurance-related inquiries. You will play a vital role in delivering exceptional customer experiences whilst managing a diverse portfolio of insurance products and services. This position offers a starting salary of 35,000 PHP plus benefits, and represents a key opportunity to develop your career within the customer service industry.

Key responsibilities

• Handle inbound customer calls and emails regarding insurance policies, claims, and general inquiries
• Provide accurate and helpful information about insurance products, coverage options, and policy details
• Process customer requests, including policy changes, renewals, and claims submissions
• Document all customer interactions accurately in the company's database and CRM systems
• Resolve customer concerns and complaints in a professional and empathetic manner
• Follow company protocols and compliance procedures to ensure all interactions meet regulatory standards
• Maintain a high level of customer satisfaction whilst achieving performance targets and quality metrics
• Collaborate with team members and supervisors to address complex issues and provide solutions
• Participate in training programmes and continuous development initiatives to enhance product knowledge and service skills

What we're looking for

• High school diploma or equivalent qualification at minimum; college education is preferred
• Proven customer service experience, preferably in a call centre or insurance-related environment
• Strong verbal and written communication skills with the ability to articulate information clearly
• Excellent listening and interpersonal skills, with the ability to remain calm under pressure
• Proficiency in using computer systems, telephone equipment, and customer relationship management (CRM) software
• Ability to multitask and manage multiple customer interactions simultaneously
• Strong problem-solving abilities and a customer-focused mindset
• Reliability and punctuality, with the ability to work in a structured virtual environment
• Willingness to work shifts, including evenings or weekends if required
• Prior experience in the insurance industry or financial services sector is advantageous
• Basic knowledge of insurance terminology and policy structures is beneficial

What we offer

YWA Human Resource Corporation is committed to providing a supportive and professional work environment. We offer competitive remuneration starting at 35,000 PHP per annum with scope of benefits (SOB), alongside opportunities for career progression and development within a growing organisation. Our virtual work model provides flexibility and work-life balance, allowing you to work from your location in the Metro Manila area. We invest in employee training and development programmes to enhance your skills and advance your career within the customer service and insurance sectors. Additionally, we foster a collaborative team culture that values employee wellbeing and professional growth, with regular feedback and performance support to help you succeed in your role.

About us

YWA Human Resource Corporation is a dedicated human resources and staffing solutions provider committed to connecting talented professionals with rewarding career opportunities. With expertise in recruitment, talent management, and workforce solutions, we serve clients across various industries, including insurance, call centre operations, and customer service sectors. Our mission is to build strong teams and support both our clients and employees in achieving their professional objectives. We pride ourselves on creating inclusive work environments that foster innovation, professional development, and employee satisfaction. As a trusted partner in the recruitment industry, we are dedicated to matching the right talent with the right opportunities.

Apply now

If you are a dedicated customer service professional ready to make an impact in the insurance industry, we would like to hear from you. Please submit your application with your updated resume and a cover letter detailing your relevant experience. Apply now to join the YWA Human Resource Corporation team and begin an exciting career in customer service.