CSR/Dispatch

MAT Express is a leading freight transportation company headquartered in San Diego servicing Southern California and beyond. Family owned and operated for nearly 40 years with terminals in San Diego, Otay Mesa, Los Angeles, and Imperial Counties. We are seeking long term career oriented individuals.

Seeking a Customer Service Representative/Dispatcher to grow within our Company and become a leader.

Candidates with prior air freight, port experience, and/or logistics’ background will have first consideration. A good attitude is always more important than experience, all qualified applicants are equal.

Job Summary

We are seeking full-time Customer Service Representative/Dispatcher in our Hawthorne, CA Terminal with a can-do attitude to learn and grow within our company. Serves customers by verifying pick up and deliveries, dispatching drivers, data entry, maintain records, email correspondence. and provide excellent customer service. Tuesday - Friday 9am & Saturday 6am.

Job Duties

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions; via phone and or e-mail.
• Arrange shipments by entering service orders/requests; anticipating delivery requirements; placing and expediting orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Documents damaged items, shortages, and missed shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Skills & Qualifications

• Documentation, data entry, reporting skills
• Communication (listening and verbal)
• Dependability
• Multu-tasking
• Emotional control, handles pressure well

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person