CSR/Sales

About the role

We are seeking a CSR/Sales professional to join the dynamic team at Ian Smart Energy Corp. This is a full-time position based in Jaro, Iloilo City, Iloilo. In this role, you will be at the forefront of our customer service and sales operations, handling inbound customer inquiries and converting them into sales opportunities. You will play a crucial part in building lasting customer relationships whilst driving revenue growth for the company. This position is integral to our business success, as you will represent Ian Smart Energy Corp to our valued customers and prospects, ensuring their needs are met with professionalism and expertise.

Key responsibilities

• Handle inbound customer calls and inquiries professionally and courteously, ensuring first-call resolution where possible
• Identify customer needs and present appropriate energy solutions and products to meet those requirements
• Process customer orders and transactions accurately whilst ensuring compliance with company policies and procedures
• Provide detailed product information and address customer questions regarding Ian Smart Energy Corp's services and offerings
• Achieve and maintain sales targets and key performance indicators (KPIs) set by management
• Document all customer interactions accurately in the company's customer relationship management (CRM) system
• Follow up with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
• Collaborate with team members and other departments to resolve complex customer issues and provide exceptional service
• Maintain a professional demeanor and contribute to a positive team environment
• Adhere to quality assurance standards and participate in regular training and development programmed

What we're looking for

• Proven experience in a customer service and sales role, preferably in a call centre or inbound sales environment

• Strong communication skills with the ability to listen actively and engage customers effectively

• Excellent sales ability with a proven track record of meeting or exceeding sales targets

• Ability to multitask and manage multiple customer interactions simultaneously without compromising quality

• Problem-solving skills and the capacity to remain calm and professional under pressure

• Knowledge of energy products, renewable energy, or utility services is advantageous

• Ability to work flexible hours and adapt to shift schedules as required

• Strong work ethic with a commitment to delivering exceptional customer experiences

Work Location:
R.A.K. Ceramics (Phils.) Corporation
Diversion Road, Brgy. Sambag, Jaro, Iloilo City

Qualifications/Requirements:

• Must be willing to undergo training for 1 month in Quezon City.

Employee Benefits:

• Company-provided airfare (round-trip plane ticket)
• Free accommodation during the training period
• Meal allowance during training period
• Career growth and training opportunities