CSR/Teller - Rochelle

Job Title: CSR/Teller

Work Location: Rochelle Branch

Department: CSR/Teller

Reports to: Community President, Rochelle

☒ Full-Time ☒ Hourly, Non-Exempt

☐ Part-Time ☐ Salaried, Exempt

☐ Salaried, Non-Exempt

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank CSR/Teller, you should have a professional appearance and a positive customer-focused attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

Duties and Responsibilities:

CSR duties and responsibilities include, but are not limited to:

• Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust Accounts.
• Promote bank services and cross sell bank products.
• Assisting customers with opening or renewing Certificates of Deposit.
• Troubleshooting a variety of customer issues.
• Closing accounts.
• Placing check orders.
• Check back daily maintenance.
• Scanning.
• Answering phones.
• Back up each CSR.
• Be knowledgeable of the Patriot Act.
• Participate in community activities to enhance public awareness of the bank.
• Other duties or special projects assigned by management.

Teller duties and responsibilities include, but are not limited to:

• Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills.
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
• Enter transactions into the Fiserv Teller product and issue customer receipts.
• Redeem Savings bonds.
• Processing payments include but are not limited to loans, credit cards, safe deposit boxes as well as process credit card advances.
• Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
• Prepare bank cashier’s checks.
• Explain bank services and charges to customers.
• Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Balance ATM, coin machines, teller drawer, and vault.
• Promote bank services and cross sell bank products.
• Make a concentrated effort to solve customer problems.
• Participate in community activities to enhance public awareness of the bank.
• Other duties or special projects assigned by management.

Qualifications:

• Computer proficiency, including a working knowledge of Microsoft Office products.
• Excellent communication (written and verbal).
• Ability to provide customers with courteous, friendly service.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Ability to multi-task in a fast-paced environment, while paying attention to detail and accuracy in handling various negotiable instruments.
• Detail orientated with excellent organizational, analytical, and problem-solving skills.
• Proven ability to work both independently and as a team member.
• Self-starter with the ability to make sound decisions based upon departmental and bank policies, procedures, knowledge, and experience.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education:

• Two years of customer service experience is required.
• Two years of cash handling experience is a plus.
• High School Diploma or equivalent (GED) is required.

Physical Requirements:

• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry up to 25 pounds.
• While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

PAY: $16.00 to $19.50 per hour dependent on qualifications and experience.

BENEFITS:

• Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, Bereavement Leave

Equal Opportunity Employer/Veterans/Disabled

Job Type: Full-time

Pay: $16.00 - $19.50 per hour

Benefits:

• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Cash handling: 2 years (Required)

Ability to Commute:

• Rochelle, IL 61068 (Required)

Work Location: In person