CST

Job Description: Customer Success Team (Specialist)

Experience: 3 to 5 Years

Business Requirements

• • Good Communication Skills which include verbal and non-verbal communication skills.
  • Previous Experience in handling multi-geographical clients.
  • Good to have experience in the Cyber Security Domain.
  • Good interpersonal skills and to be a team player.
  • Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
  • Strong Learning Curve, ability to understand the requirements and support the customers.

Technical Requirements

• • Hands-on experience in handling the Windows and Linux Servers.
  • Must have experience in the L1/L2 Support/Operations Background.
  • Prior knowledge in handling the IIS configurations and supporting the same.
  • Good to have prior product installations and configurations experience.
  • Ability to understand the customer requirements and support them.
  • Ability to provide walk-through about the product to the customers/end-users.
  • Basic understanding of the Networking concepts.
  • Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
  • Strong Troubleshooting and problem-solving experience.
  • Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
  • Basic understanding about the Load balancers, SSL certificates etc.
  • Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
  • Basic scripting or SQL knowledge is a plus
  • Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
  • Collaborate with customers to define scanning scopes, schedules, and classification rules.