Ctomer Service Executive

Job highlights

• Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries,delivers innovative and bespoke Assurance,Testing,Inspection and Certification solutions for
• Prior experience in Customer Service/ Customer Care .
• Prior experience in Call Centers or BPO . .

About Intertek

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. True to the spirit of our founders, we lead the industry with unparallel ATIC services. The spirit ignited by our co-founder Thomas Alva Edison who gave one of the biggest inventions to the world - lightbulb, has guided all the Intertekers for 130 years and we continue to discover the Edison in ourselves every day! The opportunity for you to be a part of this heritage is right there, join our ever-better journey it s time to unveil your destiny.

What we are looking for in you

Purpose of the Job

To ensure all customer calls are attended/responded on time and minimum expected objectives are met.

Essential Functions

• Achieves Customer Care/Service department goals and results by using best practice leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
• Assist in Customer Service Team on business related calls
• Attending all the Customer Calls, following up on customer queries, obtained customer feedbacks
• Making cold calls for customers on Business Development
• Updating status of service to customers

Other Functions

Performs other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment and as given by the seniors.

Job Requirements : Minimum Qualifications:

• Any degree (preferably science degree)
• Good command in English
• Prior experience in Customer Service/ Customer Care
• Prior experience in Call Centers or BPO
• Basic knowledge about Testing (Textile or other consumer products)

Experience :

B. Tech with minimum 5 years experience or Diploma with minimum 8 years experience

As mentioned above.

NOTE: In addition to the pre-qualification criteria provided in the above job posting/opportunity, please note that the concerned employee must have completed at least 24 months in Intertek India prior to applying for the above job posting/opportunity.