Ctomer Service Representative

A Customer Service Representative, or CSR, Will provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

JOB DESCRIPTION

• Manage large amounts of incoming phone calls
• Generate sales leads
  Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers