CTP Specialist

Join our CTP team as a CTP Specialist and help deliver exceptional sales and service customer experiences. You’ll build strong customer relationships, understand their needs and provide clear, relevant support to help them make confident decisions about their CTP insurance.

These roles are scheduled to commence on Wednesday 4th November, 2026. We Have Two Opportunities Available

• Full-time: Permanent, Monday to Friday
• Part-time: Permanent, 30 hours per week, Monday to Thursday

What You’ll Do

• Deliver exceptional customer experiences across CTP products and services
• Understand customer needs and provide clear, relevant advice and support
• Achieve customer sales, service and retention targets
• Build strong customer relationships and champion the Voice of the Customer
• Make complex information simple and help customers navigate digital experiences
• Follow compliant sales and service processes and ensure fair customer outcomes
• Work collaboratively while taking ownership of your results and development

What You’ll Bring

• Customer service or sales experience, ideally in a contact centre or similar environment
• Strong communication and interpersonal skills, with a genuine passion for helping customers
• Strong problem-solving and negotiation skills
• Confidence working towards targets and taking ownership of outcomes
• The ability to learn quickly, take on feedback and adapt to change
• Good computer literacy and confidence navigating digital systems
• Resilience, a sense of urgency and a commitment to delivering quality outcomes

Role details

• Enjoy the flexibility of working from home, with just one day a month in the Gisborne office, with flexibility for additional days when required
• Permanent full-time or part-time opportunities
• Monday to Friday for full-time; Monday to Thursday for part-time
• Additional office attendance during training and onboarding

Chase the Sun, apply now! At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We’re committed to creating an inclusive culture where our people feel valued, supported and connected.

If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact [email protected] for a confidential conversation.