Current Account Relationship Manager

Locations: Hyderabad

- Banjara Hills
  - Chanda Nagar
  - Gaddiannaram
  - Abids
  - Kukatpally
  - Madhapur
  - Secunderabad
  - Habsiguda

Job Description: Current Account Relationship Manager

• Role: Relationship Manager, Current Account (CA) Acquisition & Portfolio Handling
• Function: Business Banking / Branch Banking / Liabilities
• Experience: 1 to 4 years

Role Summary

The Current Account Relationship Manager will acquire new-to-bank (NTB) current account customers and manage and grow an existing portfolio of business clients. The role involves sourcing SME, trader and business-owner accounts, deepening their banking relationships, and driving balances and cross-sell.

Key Responsibilities

Acquisition

• Source and onboard new current account customers among SMEs, traders, proprietors, partnership firms, private limited companies and professionals.
• Generate leads through market visits, references, channel partners, local business networks and existing customers.
• Achieve monthly and quarterly targets for account openings, average quarterly balance (AQB) and CASA volumes.
• Handle KYC, documentation and account opening so that it is fully compliant.

Portfolio Handling

• Manage an assigned portfolio of current account customers and maintain regular contact with them.
• Track balance movement, dormancy and attrition, and take timely action to retain and reactivate accounts.
• Address customer queries and service issues quickly, coordinating with operations and service teams.
• Grow wallet share through higher balances, transaction volumes and digital adoption.

Cross-Sell

• Cross-sell trade and forex services, cash management, POS, payment gateway, salary accounts, business loans, insurance and other bank products.
• Identify opportunities from account behaviour and customer needs.

Compliance & Reporting

• Follow bank policies, KYC/AML norms and regulatory guidelines.
• Maintain an accurate lead pipeline and MIS, and report on performance regularly.

Required Qualifications & Skills

• Graduate in any discipline (MBA/PGDM in Finance or Marketing preferred).
• 1 to 4 years of experience in current account acquisition, business banking, SME banking or CASA sales with a bank or a fintech/NBFC with a similar mandate.
• Proven record of meeting acquisition and AQB targets.
• Sound knowledge of current account products, KYC norms and the local business market.
• Strong communication, negotiation and relationship-building skills.
• Willingness to do field sales and client visits.
• Working knowledge of MS Office and CRM tools.