Curriculum Consultant

About the role

Fangcaoyuan Chinese Learning (Global Angel Education Centre) focuses on providing Chinese language learning for children aged 3-16 through our rich and interesting curriculum and front-end, technology-based teaching mode. We welcome you to join us as a course advisor.

Key responsibilities

• Make inquiries and reply to customer calls, incoming calls and e-mails
• Provide professional course consultation and high-quality customer service for potential customers
• Work closely with the instructional supervisor on student placement and course scheduling
• Communicate and coordinate with customers to ensure timely follow-up of problems
• Process student registration and payment
• Communicate with existing customers via phone calls, text messages, emails and letters
• Perform various administrative duties to support day-to-day operations
• Ensuring the safety and appropriate behavior of students at the center
• Organize and prepare classrooms before class

About you

• Interact energetically with children, must love children and work comfortably around them
• Polytechnic and above educational requirements
• Fluent in both Chinese and English, to handle both English-speaking and Chinese-speaking customers
• Confidence and resourcefulness in handling customer needs
• Passionate about providing excellent customer service
• Detailed and systematic administrative ability
• Proficient in Word, Excel and other management applications
• With basic marketing knowledge, applicants with work experience in tutoring centers have additional advantages