Aerospace

The&nbsp; Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics &amp; Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:
<ul>
<li>Enter contracts for MSP Avionics &amp; Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.
</li>
<li>Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.
</li>
<li>Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal.
</li>
<li>Support high end global customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.
</li>
<li>Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
</li>
<li>Responsible for maintaining metrics relating to workload and revenue generating activities.&nbsp; Strong written and verbal communication and presentation skills
</li>
</ul>
Other responsibilities may include:
<ul>
<li>Collaborate effectively with internal Honeywell Aerospace resources to provide solutions
</li>
<li>Responding to customized contract requests - expedited and / or preferential
</li>
<li>Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.
</li>
</ul>
Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.
YOU MUST HAVE
<ul>
<li><ul>
<li>0 years of proven experience in customer support management
</li>
<li>Strong leadership and people management skills
</li>
<li>Ability to build and maintain strong customer relationships
</li>
<li>Experience in driving process improvements and implementing best practices
</li>
</ul>
Additional Qualifications
<ul>
<li>Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment</li>
</ul>
</li>
<li><ul>
<li>Ability to make sound business decisions and take quick actions to execute
</li>
<li>Exceptional verbal and written communication skills
</li>
<li>Demonstrate strong analytical and problem-solving skills
</li>
<li>Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
</li>
<li>Excellent time management and organization skills
</li>
<li>Working knowledge of export requirements and/or government regulations is a plus
</li>
<li>Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
</li>
<li>Knowledge of basic financial principles is a plus
</li>
<li>Demonstrated ability to work in a changing environment is strongly preferred
</li>
<li>Great grasp and passion for customer service
</li>
</ul>
</li>
</ul>

Cust Supp Mgt Professional

Cust Supp Mgt Professional

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