Custodial Supervisor

The Custodial Supervisor is responsible for managing the daily operations of the Parks Custodial Department at West Edmonton Mall Parks & Attractions. This role focuses on overseeing custodial staff, including Head Custodians and Custodians, ensuring adherence to cleanliness standards, and supporting operational needs within the department. This position will also involve a hands-on role in ice maintenance and staff management at the Ice Palace.

PRIMARY RESPONSIBILITIES:

• Supervising, coordinating, and directing the activities of custodial staff, including Head Custodians and Custodians, ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.
• Overseeing on-the-floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards.
• Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations.
• Monitoring facility quality control and staff productivity, ensuring the safe and effective use of cleaning equipment, supplies, and materials.
• Ensuring inventory of cleaning products and supplies is well-stocked and utilized cost-effectively.
• Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards.
• Conducting employee performance evaluations and managing disciplinary actions when necessary.
• Assisting in monitoring and addressing maintenance deficiencies in Parks & Attractions.
• Taking a hands-on role in ice maintenance and staff management at the Ice Palace.
• Maintaining prompt and clear email communication to respond to inquiries, provide updates, and coordinate with staff and other departments.
• Undertaking cleaning duties as required and assigned.
• Carrying a company cell phone to respond to inquiries and communicate with staff during shifts.

DESIRED QUALIFICATIONS:

• Minimum of 3 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities.
• Strong problem-solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

TERMS OF EMPLOYMENT:

• This is a full-time or part-time hourly position that requires flexible availability, including days, evenings and weekends.
• This position has a starting wage of $21.00/hour.
• This position requires the candidate to pass a basic security clearance.