Custom Brokerage Coordinator

Candidates must be willing to work at Batu Maung, Dis3plex Free Commercial Zone.

RESPONSIBILITIES

• Coordinate and manage customs clearance activities for all air import and export shipments in collaboration with Operations and Customer Service teams.

• Monitor and follow up on customs declaration and clearance status, providing timely updates to Customer Service and relevant stakeholders.

• Ensure all customs declarations and forms are accurately prepared and submitted in accordance with regulatory requirements.

• Generate customs reports for customers through the Aldec and AEO systems.

• Process and submit ZB declarations/forms when required.

• Prepare and submit customs reports to customers within agreed timelines and before due dates.

• Monitor, manage, and resolve outstanding ("hanging") customs forms within the required timeframe.

• Perform E-Manifest submissions through the MyCIEDS system.

• Conduct weekly reviews of outstanding customs forms in the AEO and Aldec systems and provide status updates to the immediate superior.

• Ensure compliance with company policies, customs regulations, and customer requirements.

• Support continuous process improvements to enhance customs clearance efficiency and service quality.

• Carry out any other duties and responsibilities as assigned by Management from time to time.

QUALIFICATION & EXPERIENCE

• SPM/STPM/ Certificate in Transportation / Logistics/ Supply Chain or related disciplines.
• Minimum 1 Year of Experience in custom declaration.