Custom Clearance Executive

Responsibilities

• Handle end-to-end customs clearance process for import/export shipments.
• Prepare, review and submit customs declarations accurately (e.g.,K1,K2,K8 or relevant system entries)
• Ensure compliance with all Malaysian customs requirements and regulatory guidelines.
• Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.
• Monitor clearance status and ensure timely release of shipments
• Handle duty/tax calculation, classification (HS code), and valuation of goods
• Data entry and updating in operational system: Rank Alpha / ROCS etc.
• Plan delivery in advance and arrange transport for immediate delivery upon customs approval.
• Resolve clearance issues, discrepancies, or delays promptly
• Support billing and invoicing processes
• Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized
• Maintain accurate filing and documentation for audit and compliance purposes
• Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
• Providing and monitoring high quality customer service.
• Undertake ad-hoc assignments as assigned by the Head of Department

Qualifications

• Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma.
• 3 years working experience in the related field.
• Familiar with freight forwarding industry.
• Proficient in both English and local language(s) – written and verbal communication skills.

Specialist Knowledge and Skills

• Strong knowledge of Malaysian Customs requirements.
• Familiar with systems such as SMK, DagangNet, or related platforms.
• Highly motivated to learn new processes, receive feedback and work independently.
• Minimal supervision to complete tasks, highly trainable and approachable.
• Ability to work independently and handle time-sensitive tasks.
• Strong multitasking and prioritization skills in a dynamic, high-volume work environment
• Professional working attitude.
• Local communication skills are an advantage.