Custom PC Sales & Service Assistant

What is Mansa Computers?

Mansa Computers, established in 2018 in Singapore, has evolved from a modest Carousell-based operation into a reputable custom PC builder known for its rapid service and customer-centric approach. We specialize in crafting custom PCs tailored for gaming, professional work, and streaming, with a commitment of fast turnaround time.

SUMMARY:

Custom PC Sales & Service Assistant handles sales enquiries, assists customers with custom PC builds, offers advice, handles feedback and support enquiries. This role requires someone with a strong Custom PC hardware knowledge, customer-focused mindset, and strong communication skills to ensure customers receive a seamless purchasing experience.

KEY RESPONSIBILITIES:

Customer Communication & Sales Support

-       Provide PC advisory by assisting customers in selecting the right PC components, builds and configurations based on their needs and budget

-       Respond to customer inquiries via social media, phone calls, chat, emails and messaging apps

-       Address customer concerns, provide solutions, and escalate complex issues when needed

-       Demonstrate thorough understanding of company’s products and services

-       Follow up with potential customers to convert inquiries into sales

-       Prepare and send quotations based on customer requests

Order Processing & Coordination

-          Process customer orders, verify payment details, and ensure accuracy before finalizing

-          Liaise with the Operations and assembly teams to ensure timely order fulfilment

-          Keep customers informed about order status, delays, and expected delivery

After-Sales Support & Customer Experience

-          Provide post-purchase support, including warranty claims, troubleshooting and technical support

-          Coordinate with customers to resolve issues, provide updates on return status and ensure customer satisfaction throughout the Return Merchandise Authorization (RMA) process

-          Work closely with the technical support team to resolve hardware or software-related issues

-          Gather customer feedback and suggest improvements to enhance the customer experience

Administrative & Reporting Duties

-          Monitor and update product pricing, promotions, and stock availability on sales channels

-          Maintain accurate records of customer interactions, quotations, and sales conversions

-          Provide regular reports on customer inquiries, sales performance, and common issues

JOB REQUIREMENTS:

• Strong understanding of PC hardware, components, and custom desktop builds
• Experience in customer service is preferred, but not mandatory
• Fluent spoken and written English and excellent communication skills, both verbal and written
• Ability to manage multiple tasks and maintain a high level of customer satisfaction

This role involves generic shift work, with working hours scheduled between 10:00 AM – 10:00 PM. Employees may be required to work on public holidays, depending on operational needs.

Location: Medini, Iskandar Puteri

BENEFITS:

• Birthday leave
• AWS for confirmed employees
• Training provided
• Company retreat
• Career development