Kotak Mahindra Bank

<ul>
<li>Data Collection and Management</li>
<li>Gather data from multiple sources such as SFDC CRM systems, databases, Excel files, and business applications.</li>
<li>Ensure accuracy, completeness, and consistency of data.</li>
<li>Maintain and update master databases regularly.</li>
<li>Report Generation</li>
<li>Prepare daily, weekly, monthly, and ad hoc MIS reports.</li>
<li>Create management dashboards and performance trackers.</li>
<li>Generate reports on sales, operations, productivity, customer service, and financial performance.</li>
<li>Data Analysis</li>
<li>Analyze business trends and performance metrics.</li>
<li>Identify gaps, exceptions, and improvement opportunities.</li>
<li>Provide insights to support strategic and operational decisions.</li>
<li>Dashboard and Automation</li>
<li>Develop automated reports using Excel, Power BI, Tableau, SQL, or similar tools.</li>
<li>Reduce manual reporting through automation and macros.</li>
<li>Maintain KPI dashboards for leadership review.</li>
<li>Performance Monitoring</li>
<li>Track Key Performance Indicators (KPIs).</li>
<li>Monitor productivity, target achievement, and SLA adherence.</li>
<li>Highlight deviations from targets and recommend corrective actions.</li>
<li>Data Quality and Governance</li>
<li>Validate data before report submission.</li>
<li>Ensure compliance with organizational data standards.</li>
<li>Identify and rectify data discrepancies.</li>
<li>Stakeholder Coordination</li>
<li>Work closely with business teams, operations, finance, sales, and management.</li>
<li>Understand reporting requirements and deliver timely information.</li>
</ul>
Technical Skills Required
<ul>
<li>Advanced Microsoft Excel (Pivot Tables, Lookups, Power Query, Macros)</li>
<li>Power BI</li>
<li>Data Visualization</li>
<li>Basic Statistics and Analytics</li>
</ul>
Key Soft Skills
<ul>
<li>Analytical thinking</li>
<li>Attention to detail</li>
<li>Problem-solving ability</li>
<li>Time management</li>
<li>Communication and presentation skills</li>
<li>Stakeholder management</li>
</ul>

Customer 360 Data Intelligence-HO & SUPPORT-Customer 360

Customer 360 Data Intelligence-HO & SUPPORT-Customer 360

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