Customer Account Coordinator I

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction

Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.

Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalate customer issues when appropriate

Maintain a proficient knowledge of all company products and services

Handle complex and escalated customer service projects and initiatives

Create and run productivity reports as necessary

Tracking progress on accounts to ensure that deadlines and company metrics are met as required

Works with Sales team to deliver the highest level of customer service

Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members

Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement

Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager

Attends National trade shows as needed

High school diploma required

Three (3) or more years’ experience in customer service position preferred; manufacturing preferred

Strong communication (verbal and written) and interpersonal skills;

Critical thinking and problem solving

Attention to detail

Proficient in Microsoft Word (Excel, Word, Power Point)