Customer Account Manager

What is the work?

• Manage and grow existing customer accounts and build long-term client relationships.
• Identify up-selling and cross-selling opportunities within existing accounts.
• Handle international clients and leads across different countries, time zones, and geographies.
• Manage the complete sales cycle independently from initial interaction, qualification, estimation, negotiation, follow-up, and closure.
• Conduct client meetings, presentations, requirement-gathering sessions, and solution discussions.
• Understand client business needs and translate them into functional/project requirements for technical teams.
• Coordinate with technical and delivery teams to understand feasibility, prepare estimations, define timelines, and plan projects.
• Support project planning, scheduling, execution, monitoring, tracking, and deliverables.
• Maintain accurate records of client interactions, opportunities, proposals, estimates, and account activities.
• Coordinate between clients, sales, technology, and delivery teams to ensure smooth communication and project execution.
• Understand and communicate the value of web development, mobile application development, and open-source solutions.
• Monitor account performance, project progress, customer requirements, and opportunities for further business.
• Follow up on opportunities and leads to ensure timely movement toward closure.
• Work toward achieving sales, revenue, account growth, and customer retention targets.
• Work extended hours when required to support international clients.

What skills and experience are we looking for?

• 5+ years of experience in customer account management / sales.
• Mandatory experience in SME / small and medium enterprise business environments.
• Strong experience in international sales and client account management.
• Proven experience in up-selling and cross-selling.
• Experience handling the complete sales cycle, including lead qualification, estimation, negotiation, and closure.
• Strong consultative selling and customer relationship management skills.
• Experience conducting client meetings and requirement-gathering sessions.
• Excellent verbal and written communication and interpersonal skills.
• Strong negotiation, presentation, follow-up, and relationship-building skills.
• Target-oriented and result-driven approach.
• Good understanding of web development technologies.
• Good knowledge of open-source technologies and solutions.
• Good understanding of mobile application development and mobile solutions.
• Ability to understand technical requirements and coordinate with technical teams.
• Experience working with technical teams on project estimation and solutioning.
• Understanding of project planning, scheduling, execution, monitoring, and tracking.
• Ability to translate business/client requirements into functional requirements for technology teams.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Flexibility to work extended hours for international client interactions.