Customer Account Manager

Maple Craft Inc. is a wholesale distribution company specializing in novelty products, smoking accessories, apparel, and disposable vapes. We are looking for a motivated and customer-focused Customer Account Manager to join our team.

The Customer Account Manager will be responsible for managing and growing our B2B customer accounts, building strong long-term relationships, identifying sales opportunities, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for assigned B2B customer accounts.
• Build and maintain strong, long-term relationships with customers.
• Understand each customer’s business needs, preferences, and purchasing requirements.
• Identify opportunities for upselling and cross-selling products.
• Develop and execute sales strategies to achieve company targets and expand the customer base.
• Monitor account performance and identify opportunities for business growth.
• Guide and support sales team members while monitoring performance and providing feedback.
• Develop strategies to increase sales, strengthen market presence, and achieve revenue goals.
• Coordinate promotional campaigns and product initiatives to increase product visibility and sales.
• Maintain regular communication with customers and provide timely follow-up.
• Work closely with internal teams to ensure smooth order processing and a positive customer experience.

Qualifications & Skills

• Previous experience in account management, sales, customer service, or a related field.
• Experience using Salesforce or other CRM platforms is an asset.
• Strong analytical skills with the ability to review sales data and identify market opportunities.
• Excellent negotiation and communication skills.
• Strong ability to develop and maintain professional customer relationships.
• Excellent verbal and written communication skills.
• Strong business development and sales skills.
• Organized, self-motivated, and results-oriented.
• Ability to manage multiple customer accounts and priorities effectively.

What We Offer

• Competitive salary.
• Performance-based incentives.
• Opportunities for career advancement and professional development.
• A supportive and collaborative work environment.
• Long-term growth opportunities within a growing company.

If you are a motivated, results-driven professional who enjoys building customer relationships and growing B2B accounts, we encourage you to apply and become part of the Maple Craft Inc. team.

Pay: $17.00-$22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Paid time off
• Vision care

Work Location: In person