Customer Account Manager

About the Company

At CastlePierce, we are a fifth-generation family business with over 135 years of experience in brand-packaging and printing for consumer products. We specialize in offering a wide range of packaging solutions, including flexible packaging and pouches, roll stock, rigid set-up boxes, paperboard, and APET plastic folding cartons. Our commitment to quality, brand integrity, and innovative packaging embellishments sets us apart in the industry.

About the Role

Are you good with people and able to manage multiple responsibilities at once? Are you solution-oriented and have strong attention to detail? Castle Pierce is in growth mode and is seeking an experienced customer account manager. In this role, you will be responsible for managing multiple customer accounts and ensuring their satisfaction. The Customer Account Manager will be responsible for handling large accounts in size and/or complexity with limited sales support. You will need to understand, document, and communicate all requirements, specifications, and agreements on individual projects; including quantity, price, quality, schedule, and delivery. You will be responsible for order entry and providing regular updates to your customer accounts. With a focus on speed to market and family culture our employees can work in a friendly environment that is dedicated to growth and success. Due to our collaborative work environment, this is an onsite position.

What will I do in this role?

• Maintain a high level of accuracy, organization, and completeness in all processes.
• Manage account growth through effective direct customer relationships, excellent service end to end and performance.
• Exercise independent judgement in management of accounts, based on both a high technical understanding of CastlePierce operations and a knowledge of the customer’s needs.
• Support sales efforts through data collection, reports and analysis.
• Collaborate with internal and external customers, being consistent in exhibiting a positive attitude reflective of the Castle Pierce culture and values. Communicate effectively and professionally.
• Special projects as assigned

What do I need in order to be successful in this role?

• Ability to travel occasionally.
• Must have excellent written and verbal communication skills.
• Must be organized, able to work independently, capable of multi-tasking and achieving results.
• Ability to lead multiple accounts simultaneously with a hands-on approach in a fast-paced environment.
• Detail-oriented, goal-driven, and punctual with deadlines.

Qualifications

• Bachelor’s degree preferred but not required, plus several years of experience in the printing/packaging industry, with extensive customer contact.
• Advanced knowledge level and experience in Microsoft Office Suites.
• Motivation to identify and execute continuous improvement

Great benefits for you and your family!

• 401K Plan & 401K matching
• Medical insurance plan
• Health savings account
• Dental benefit plan
• Vision plan
• Life insurance & ADD
• Short & long-term disability
• Employee assistance program
• Wellness benefits
• A close-knit team environment
• Casual dress code
• Paid time off and up to 10 paid holidays to promote a work-life balance
• Employee appreciation activities

Equal Opportunity Statement

CastlePierce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Account Services : 5 years (Required)
• printing and packaging: 2 years (Required)

Work Location: In person