Customer Account Operations Executive

Job Responsibilities

• Manage end-to-end order management operations and activities for assigned customers, including order processing, documentation, ERP data accuracy, monitor and follow-up order status to ensure complete delivery on time.
• Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards.
• Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries.
• Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement.
• Keep tracking item lifecycle from NPI to MP and business award. Track inventory (including consignment stock), supplier performance, and KPIs to identify risks and improvement opportunities.
• Proactively manage supplier capacities, monitor supplier fill-rates and stock levels.
• Follow up payment status with customer on regular base, work with Sales team to settle overdue payment to support smooth supply chain operations.
• Support Sales and Business Development activities, including customer meetings and Sales team coordination.

Job Requirements
Competencies & Skills:

• Able to work in a fast-paced office environment and handle tasks under deadlines.
• Well organized, detail oriented, superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
• Strong analytical and problem-solving, communication and interpersonal skills.
• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
• Familiar with the different Shipping Methods and Incoterms.
• Ability to work independently and in a team with a pro-active, self-motivated, diligent and responsible manner.
• Ability to effectively work with colleagues from different departments and cultures.
• Good command in spoken and written English and local language, another foreign language will be a plus.

Education & Work Experience:

• Commercial vocational training or diploma in Business or related field.
• Minimum 2 years of work experience in customer service, order processing for international customers (B2B experience is a plus).

Data collected will be treated in strict confidence and used for recruitment purpose only.