Customer Account Quality Engineer

About the role

The Customer Account Quality Engineer serves as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters. This role encompasses customer quality management, product and process quality support, and new product introduction and engineering change management.

Key responsibilities

• Serve as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters
• Understand, document, communicate, and coordinate the implementation of customer requirements and customer-specific requirements
• Coordinate customer deliverables and ensure agreed actions, reports, samples, and documentation are completed accurately and on time
• Maintain clear records of customer requirements, open actions, approvals, commitments, and quality-related correspondence
• Coordinate customer audits, surveys, questionnaires, scorecards, technical requests, and quality performance reviews
• Lead customer complaint investigations using structured problem-solving methodologies such as 8D and root cause analysis
• Monitor product quality, process stability, process capability, and relevant quality trends throughout the manufacturing process
• Serve as the quality lead for new product introductions, product transfers, and engineering change activities
• Conduct risk assessments for new products, process changes, material changes, supplier changes, and engineering changes
• Prepare, review, and maintain PPAP documentation and other qualification records

About you

• Bachelor's degree in Materials, Chemical, Mechanical, Manufacturing Engineering, or an equivalent engineering discipline
• 2–5 years of relevant experience in customer quality, customer account support, new product introduction, engineering change management, or manufacturing quality
• Practical experience in customer complaint management, PPAP, 8D problem solving, root cause analysis, and customer-specific requirements
• Knowledge of APQP, PPAP, FMEA, SPC, MSA, IATF 16949, Minitab or equivalent statistical analysis tools, and SEM/EDX failure analysis is preferred