Customer Account Representative

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, provide professional assistance, and help customers find solutions that meet their needs. This role is ideal for someone who enjoys working with people and wants to develop strong communication, customer service, and relationship-building skills in a team-oriented environment.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Communicate product, service, and promotional information clearly.
• Maintain accurate records of customer interactions and activities.
• Identify opportunities to recommend additional products or services when appropriate.
• Collaborate with customer service and sales teams to meet business goals.
• Help create a positive and professional customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service, account support, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching