Customer Account Specialist

• No late nights, weekends, or holidays
• Flexible Hybrid Work Environment (in office 2 days/week after training)
• Generous benefits and fun perks!

Looking for a role where you can take ownership, solve problems, and keep complex customer orders moving from start to finish? If you’re highly organized, detail-oriented, and enjoy working directly with customers, you might be a great fit for our team at pc/nametag.

We’re proud to be a 5x recipient of Madison’s “Top Workplaces” Award and part of Avery Products Corporation. That means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

As a Customer Account Specialist, you’ll work closely with professional event planners to manage their orders from initial quote through production and shipment. You’ll coordinate the details of complex custom orders, keep customers informed along the way, troubleshoot challenges, and recommend products and service solutions that help bring their events to life.

This is a fast-paced, deadline-driven role where organization, accuracy, and follow-through matter. Our Customer Account Specialists are proactive problem solvers who can confidently manage multiple orders and priorities while providing an exceptional customer experience.

What You’ll Do:

• Communicate with customers by phone and email, providing fast, friendly, and knowledgeable support.
• Manage multiple complex orders at different stages—from initial quote to production to shipment—while keeping every detail organized.
• Process both stock and custom orders with a high level of accuracy and attention to detail.
• Balance a high volume of emails with incoming calls while maintaining responsiveness and strong follow-through.
• Maintain ongoing communication with customers throughout the order process.
• Assess customer needs and deadlines to recommend the right products and service solutions from our extensive product line.
• Provide pricing, art proofs, and communicate clear timelines, shipping updates, and order status.
• Partner with internal teams to coordinate order details and manage change requests.
• Troubleshoot order challenges and last-minute issues while staying calm and solution-focused.

Your Qualifications:

• 2+ years’ experience managing accounts or processing complex, detail-driven orders, ideally in a contact center or high-volume support environment
• Experience identifying customer needs and recommending appropriate product or service solutions (soft sales experience preferred)
• Strong attention to detail with a process-oriented mindset
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Ability to stay calm and solution-focused when working with customers facing time-sensitive deadlines
• Strong problem-solving skills with the ability to research information and troubleshoot issues independently
• Professional, friendly communication style (verbal & written) with excellent listening and rapport-building skills
• Comfortable working at a computer for the majority of the workday
• Proficiency with Microsoft Office and experience using ERP or order-entry systems
• Minimum typing speed of 45 WPM
• Reliable work ethic and ability to work Monday–Friday, 8-hour shift between 8am–5pm

Who We Are:

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

What We offer:

Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support. Plus, we’ve also got you covered with full benefits, PTO, and more:

• Competitive Pay: Receivecompensation commensurate with experience.
• Comprehensive Benefits: Includes health, dental, 11 paid holidays, and more.
• Amazing 401(k): Save for the future with our 401(k)-match program.
• Generous PTO: Enjoy paid time off starting at 16 days per year.
• Gainshare Bonus Plan: Celebrate company success with financial bonuses.
• Hybrid Environment: Support work/life balance with the flexibility you need.
• Growth Opportunities: Support your professional development year-round.

Did we mention we love having fun? Happy hours, team outings, catered lunches, themed dress-up days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek.

Join the Tag Team!

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at pcnametag.com.

Apply online with your resume and indicate Customer Account Specialist the subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace.

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Verona, WI 53593 (Required)

Work Location: Hybrid remote in Verona, WI 53593