Customer Accounts Officer

Why You Want to Work Here

• At CDK Stone, we're more than just a stone business, we're a people business. Our people are at the core of everything we do, and you'll join a team that values communication, organisation and follow-through as much as you do. If you've spent your days on reception, on the phones, or keeping an office running you already have what this role needs.
• This is a genuine way to start your finance career. No accounting degree, no prior finance job required. We'll train you from the ground up, with a structured program and a mentor who'll show you the ropes until you're confident handling it yourself.
• You'll work Tuesdays and Wednesdays from our Dingley Village office and the rest of the week from home, enough in-person time to learn from the team, enough time at home to focus.

About You

• You've got a natural way with people, clear on the phone, and calm even when a conversation gets tense.
• If you say you'll call someone back Thursday, you call them back Thursday. Not because anyone's checking, but because you follow-through on what you say.
• A loose end bothers you. A form thats half-filled, an email sitting unread, something filed in the wrong place is something that you notice before anyone else points it out.

Role Responsibilities

• Processing customer payments, allocating receipts and maintaining accurate debtor records.
• Following up overdue accounts by phone, email and other channels, using a calm and professional approach to support timely payment outcomes.
• Monitoring customer credit limits, supporting credit control processes and assisting with trading terms.
• Preparing, updating and processing invoices, credit notes and account adjustments with a high level of accuracy.
• Reconciling customer accounts, investigating discrepancies and preparing debtor, ageing and cash collection reports for management.
• Working closely with sales teams, managers, customers and external parties to resolve queries, disputes and payment issues efficiently.

Selection Criteria
To be considered, you’ll need:

• Customer service or administration experience

Candidates with prior experience in accounts receivable or credit control will be highly regarded.

What Next
If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role.
Respectfully and regretfully, only successful candidates will be notified.