Customer Accounts Representative

• Performs order releases, new account set ups, credit investigations, and collectioncontacts. Provides credit information to customers within specified deadlines.
• Provides company credit services via telephone, internet, email, mail, and fax. Meetsspecified credit department objectives.
• Process credit applications requests from customers, perform credit search, offercustomers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve accountissues, pending orders, invoice discrepancies and customer accounts reconciliations.
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customeraccounts possibilities beyond customer-initiated requests.
• Processes customer orders through credit processes to meet customer requirements,verifies customer orders are processed through credit correctly.
• Works effectively with customers to collect outstanding accounts and communicates withappropriate personnel regarding potential and existing problem accounts.
• Possesses & familiar with working knowledge of company policies, procedures, andsystems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices.
• Ability to clear the credit on accounts.
• Recommends accounts for Final Demand Letter and Referrals.
• Assist demonstration of daily work to new member during training
• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.
• Professional verbal and written communication skills in English and Native language.
• Bachelors degree in accounts / Finance.
• Internal candidates:
  • Experience can be a combination of internal and external experience.
  • Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.