Customer Accounts Representative (Collection, Credit Control, Customer Service)

Scope:

Customer Account Representative is responsible for assisting with day to day operations of credit and collections in a manner that ensures the quality of customer service.

Accountabilities:

• Communicate with customers and internal departments to resolve account issues, pending orders, and invoice discrepancies within specified guidelines.
• Perform order releases, new account set-ups, credit investigations.
• Work effectively with customers to collect outstanding accounts and communicate with appropriate personnel regarding potential and existing problem accounts.
• Perform assigned research activities to reconcile wire payments and/or resolve payment discrepancies.
• Provide company credit services within specified guidelines via U/V, phone, internet, email & mail, and fax.
• Possess working knowledge of company policies, procedures, and systems.
• Other duties as assigned.

Requirements:

• Degree or higher diploma holder.
• Good command of English and Mandarin.
• 1 year working experience or above will be an advantage, fresh graduates are also be considered.
• Understand and able to work with multiple currencies.
• Team player, Trustworthy and able to maintain confidentiality.

Please mention salary history and expected salary in your resume.

We are an equal opportunity employer; personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes.